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We want you to be delighted with your purchase. Therefore, we offer a 100% satisfaction guarantee. Defective, Wrong, or Damaged Products
If a product is defective or damaged in transit, or if you receive the wrong item, you may return your order at our expense for a full refund or exchange, including shipping. If you receive a product which is defective, damaged, or the wrong product, please email us at customercare@babyfleecies.com for return instructions. We must receive your return within 30 days to qualify for full refund. All Other Returns
Products that are not defective or damaged may be returned for any other reason - we must receive your return within 30 days of receipt
- Products must be returned in original packaging with all tags intact.
- A refund will be issued for the purchase price of the product. Shipping fees are not refundable unless product is damaged, defective or incorrect product was shipped.
- You may also elect to receive an exchange or store credit.
- Please email us at customercare@babyfleecies.com to let us know you will be returning your order.
We do not accept returns of products purchased at another store. We will not issue a refund for products returned more than 30 days after the initial shipment. We are unable to accept returns of bedding products, including quilts, blankets, and linens, which have been slept on or have been washed unless the product is defective or under manufacturer's warranty. Unless instructed otherwise, please ship your return to: BabyFleecies Returns 702 Lake Avenue St Marys, OH 45885 We recommend you use UPS, FedEx, or the US Postal Service with tracking for your return. A Note about Tobacco Smoke
Tobacco smoke readily enters the fibers of quilts and other textiles, causing them to smell of smoke, and possibly causing discoloration and weakening of fibers. If you intend to return one of our products, please do not keep the product in an area where it is likely to come into contact with smoke (the plastic bags and boxes will not protect a product from smoke infiltration). Nondefective products which are returned to us smelling of tobacco smoke will be shipped back to you at your expense and no refund will be issued for these products. Products shipped directly back to a manufacturer without prior authorization from BabyFleecies.com may be shipped back to you at your expense. We will not issue a refund or exchange if the original product is not returned, unless the shipping service has lost it (verified by tracking number and delivery confirmation slip).
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